Frequently Asked Questions

Question ~ Does your company supply us with packaging materials?

Answer ~ Yes we do, please phone us and ask for your nearest stocker. You
can also obtain free boxes from various supermarkets and hardware stores and
pack your self with care.

Question ~ How do I pack my things?

Answer ~ Suit Cases and strong boxes are good, pack your things safely to
avoid breakages, Make sure it is packed and taped well as to avoid loosing
things during the flight. Use good quality packaging tape. Pack delicate
things in the centre and surround with soft items like clothes. Baggage
Freight have fragile stickers if required.

Question ~ How long does it take?

Answer ~ Please allow approximately 10 days from pick up to arrival at the
airport of destination.

Question ~ How do I pay?

Answer ~ Payment is made during pick up, cash or credit card is accepted.

Question ~ Do you arrange import?

Answer ~ No, shipment must be arranged at the airport where baggage is sent
from.

Question ~ Do you handle sea freight?

Answer ~ We can arrange sea freight, but for baggage, air freight is cheaper
unless you have very large quantities.

Question ~ What happens with GST?

Answer ~ No GST is payable in Australia with sending your baggage overseas
and if you send used personal items overseas, most countries do not charge
GST.

Question ~ How much weight should I pack per box?

Answer ~ It must not exceed 30 kg (60 pounds) as it will not be allowed on
the plane, it is better to send 2 x 15kg cartons than 1 x 30 kg carton as
you pay for weight only.

Question ~ Where do my goods get delivered to?

Answer ~ We send to the destination airport only, you are required to pick
up from the airport, local charges may apply.

Question ~ Are my goods covered with insurance?

Answer ~ Yes, all baggage is insured with the international airlines for
loss for AU$40 per kg.